services

Trouble Management

When we say “Your pain is OUR pain,” we mean it. OCx fully supports the solutions we help procure for our clients. Why spend hours on the phone with multiple telecom vendors when one call (or email) to OCx is all it takes.

If you experience an outage, your billing statement is incorrect, or you are having difficulty diagnosing a poorly performing circuit, our seasoned, knowledgeable customer service representatives are here to help. OCx will troubleshoot problems, initiate trouble tickets and will track them through resolution, keeping you informed of progress throughout the process. No other vendor offers these services free of charge to their clients. Contact OCx today for more information.