services

Field Services

Deploying equipment, POS and back-of-house systems for a network deployment or just upgrading equipment? Do you need break/fix assistance and/or tone & tag, demark extensions or cabling work done at remote store locations? OCx has developed processes and procedures that specifically address the challenges you face as a restaurant or retail enterprise, with a focus on enhancing the customer experience. Issues like hard ceilings and avoiding store busy hours are not just details – they’re critical.

Content ImageOne thing is certain; telecom carriers charge a premium for field services, and accountability isn’t always their strong suit. That’s why OCx maintains its own network of certified field service technicians, accountable only to you.

A single point of contact for all of your field service needs, OCx has 350 direct field engineers and thousands of sub-contractors throughout the US, Canada and Mexico. We utilize a central staging & distribution facility and an operations support center in Atlanta, Georgia and a fail-over call-center in South Carolina. In addition, OCx has a network of contracted strategic stocking locations throughout North America.

If you are considering a network upgrade or an upgrade of any of your remote equipment, Contact OCx for a competitive bid.

Our services can be used individually or as components of your company's operations.

Portfolio of professional field/installation services:

  • Broadband/ Integrated Voice and Data Access
  • Frame Relay, VPN, and Private WAN
  • POTS and Digital Voice
  • Commercial VoIP
  • Wi-Fi
  • Inside Wiring (IW)/ Data and Voice Cabling
  • LAN Infrastructure
  • Point-of-Sale (POS)
  • Nationwide Roll-outs

North American Field Services:

  • Customer Premise Equipment (CPE) Installations
  • Inside Wiring (IW) & Demarc Extensions
  • Point-of-Sale (POS) & Network Device Installations
  • Trouble Tickets/Maintenance Dispatches
  • De-installations/Equipment Retrievals
  • Engineer, Furnish and Install (EF&I) for Central Offices (COs)

Order Fulfillment Logistics:

  • Storage/Inventory Management
  • Equipment Staging and Configuration
  • Equipment Testing
  • Assembly, Kitting, and Packaging
  • Reverse Logistics/RMA Management

Operations Support:

  • 24x7x365 Tier I & II Technical Support
  • Enhanced Acceptance Testing
  • Project/Roll-out Management